1. Introduction
Cotrab Petroleum (Pty) Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with us online. We comply with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
When you visit our website or contact us through our forms, we may collect:
- Your name and surname
- Email address
- Phone number
- Company or organisation name
- Any other information you voluntarily provide via forms or email communication
We also collect certain non-identifiable information automatically, such as your IP address, browser type, operating system, and pages viewed. This helps us improve our website and user experience.
3. Purpose of Collecting Personal Information
We collect and process your personal information for the following purposes:
- To respond to your inquiries or requests
- To provide you with information, products, or services
- To manage our customer relationship
- To improve our website and services
- To comply with legal and regulatory obligations
Your information will only be processed for legitimate business purposes and in accordance with POPIA.
4. Legal Basis for Processing
We process personal information based on:
- Your consent, when voluntarily submitting information through our website
- The need to perform a contract or provide a service you requested
- Legal obligations under South African law
- Our legitimate business interests
5. Disclosure of Information
Cotrab Petroleum does not sell or rent personal information. We may share your data only with:
- Employees who need it to perform their duties
- Service providers who assist in website hosting, IT maintenance, or marketing (bound by confidentiality agreements)
- Regulatory authorities, when required by law
6. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.
7. Information Security
We take reasonable technical and organisational measures to protect personal data from loss, misuse, or unauthorised access. This includes secure servers, SSL encryption, and restricted access to personal data.
8. Cookies and Tracking
Our website may use cookies to enhance your experience. You can modify your browser settings to block cookies, but some features of the website may not function properly if you do.
9. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Regulator (South Africa)
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
10. Third-Party Links
Our website may contain links to third-party sites. Cotrab Petroleum is not responsible for the privacy practices or content of those websites.
11. Updates to This Policy
This policy may be updated periodically. Any changes will be reflected on this page with the revised effective date.
12. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Cotrab Petroleum (Pty) Ltd
Email: info@cotrabpetroleum.co.za
Phone: +27 64 530 6156
Address: 1st Floor, Craddock Road, Square Office, 169 Oxford Rd Rosebank Johannesburg, South Africa.